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Returns
Our Returns policy &
company procedures fully comply with the European Distance Selling Act.
PERSONAL CUSTOMERS
Important -
Before returning an item - you must obtain from Medisave a Returns
Authorisation Number. This must be then clearly marked on the
front of the returning parcel - This helps us speedily sort and
process the return.
If you wish to return any
item, please ensure that it is well packed and is returned, unused, within
14 days of receipt of the goods. Please quote your invoice number on any
correspondence. In the interests of hygiene we are unable to accept for
return any items of a personal nature including sterile or sanitory
sensitive goods, for example (but not limited to): Nebulisers, stethoscopes,
or commodes - phone us for details on a specific product. This does not
affect your statutory rights. (You may be responsible for your own postage
and packing costs - for goods ordered in error)
Engraved Goods: For obvious reasons, engraved items cannot be
returned unless faulty.
Cancellation of undelivered orders:
You may cancel any orders not despatched without giving a reason (not including engraved goods)
Special Order Goods:
The type of goods built to your specification such as furniture with a
chosen fabric are excluded from the 14 day return policy above.
BUSINESS CUSTOMERS
Medisave (UK) Ltd
will not accept the return of goods delivered in accordance with
a customers order unless a director of the company (Medisave)
has agreed in writing to accept the return - this shall not
constitute any admission on the part of Medisave (UK) Ltd.
If the company
(Medisave) has so agreed the goods shall be returned at the risk
and expense of the customer and must be delivered to Medisave
(UK) Ltd in perfect condition.
In addition
Medisave (UK) currently charges a restocking administration fee.
This fee is currently 20% of the exclusive VAT total of the
goods returned. |
